1. Who these terms are between
These terms are the agreement between Heat Sure Group Ltd, company number 17188354, registered in England and Wales, and the person or business using HeatSure services.
2. Membership and billing
- HeatSure Care Membership costs £15 per calendar month for each covered property.
- HeatSure Care is a 12-month fixed-term membership. Monthly payments must be maintained throughout the contract term.
- A 15-day no-claim waiting period applies to every new membership.
- If a payment is missed, access to membership claims may be restricted. Renewing an expired membership may trigger the displayed cooldown before claims resume.
3. What is covered
HeatSure Care Membership includes eligible boiler breakdown call-outs, engineer labour, the annual boiler service and a Gas Safety Record (CP12). Replacement parts and work outside the membership scope are quoted separately. No chargeable work proceeds without customer approval.
4. Main exclusions
- Pre-existing faults, sludge, corrosion or scale.
- Misuse, accidental damage, unauthorised work or DIY work.
- Full boiler replacement unless purchased separately.
- Non-domestic properties without prior written agreement.
5. Emergency call-outs
Paid emergency boiler repair is available through the standard booking flow when membership claims are unavailable. A suspected gas escape must not be booked through the standard HeatSure repair process; leave the property and follow official gas-emergency guidance.
6. Complaints
Contact helpme@heat-sure.com or use the complaints procedure published on this website.
7. Changes and governing law
Material changes are notified in advance. These terms are governed by the laws of England and Wales.