24/7 emergency dispatch
Boiler down, flood, gas leak?
One line, always live. Real engineers on the road within four hours across England & Wales.
0333 000 0000
If lives are at risk, call 999 first.
Non-emergency channels
General support
Billing, membership questions, tenant onboarding, anything non-urgent.
helpme@heat-sure.com
Mon–Fri · 09:00–18:00 UK timeReply within one working day
Sales & partnerships
Landlord portfolios of 10+ properties, letting-agency partnerships, coverage in a new area.
0333 000 0100
Mon–Fri · 09:00–17:00 UK timeDiscovery call same week
Registered address
Legal correspondence · ICO SAR · escalation post
Suite 12, 2nd Floor
24 Baker Street
London W1U 3BW
United KingdomCompany no. 00000000 · Registered in England & Wales
Still not sorted?
If a support ticket or engineer callout hasn't been resolved to your satisfaction, follow the five-step complaints procedure. Every stage carries a documented service level and an external escalation route.