Why we exist
Property maintenance in the UK is a paperwork problem dressed up as a plumbing one. Certificates get lost, engineers get double-booked, tenants can't reach anyone at 9pm on a Sunday, and landlords end up paying unclear charges they never approved. HeatSure was built to strip those frictions out — a single membership, a single dashboard and clear pricing before chargeable work proceeds.
What we do
One membership gets landlords, homeowners and tenants:
- Boiler repairs and breakdown support — £0 member call-out charges after the waiting period and engineer labour included.
- Annual boiler service and Gas Safety Record (CP12) — filed to your dashboard.
- Fast local Gas Safe-registered engineers with live tracking so you know when they'll arrive.
- Online fault reporting, appointment updates and engineer tracking.
- Clear pricing, with chargeable parts or additional work explained and approved before work proceeds.
Who we serve
HeatSure operates across England & Wales. Landlords use us to keep multi-property portfolios compliant and claim-free. Homeowners use us for peace of mind on a single family home. Tenants use us to report issues directly and track the fix without middle-manning their landlord.