Boiler repair without the chasing
Report the issue online, add useful detail such as photos, and keep track of progress through your HeatSure account. We make it easier to coordinate the property owner, occupant and engineer without a long chain of calls and emails.
For gas-related work, qualified Gas Safe registered engineers carry out the relevant work. HeatSure's Gas Safe registration number is 581878.
For homeowners and landlords
- Online fault reporting, appointment updates and job progress.
- Repair support for individual homes and multi-property portfolios.
- Clear approval before chargeable parts or additional work proceeds.
- Digital service records and certificates stored in your account.
When a boiler repair may become a replacement decision
A repair and a replacement solve different problems. A repair is intended to return an existing boiler to working order. A replacement is a larger installation decision that may be appropriate when the condition of the boiler or system means repair is no longer the best route.
HeatSure explains the work before chargeable repairs proceed. If you are considering a new system, compare our boiler replacement and installation packages before making a decision.
Service availability
HeatSure currently operates across England and Wales. Availability can depend on the property address and the nature of the work. Contact us to discuss a specific repair or property portfolio.
Contact HeatSure or create an account to get started.
Boiler repair questions
- What boiler repair support does HeatSure provide?
- HeatSure helps homeowners and landlords report a boiler fault, arrange an engineer visit, review any chargeable work and follow updates online. Membership includes ongoing boiler-care benefits; paid emergency repair support is also available for eligible non-members.
- Are HeatSure engineers Gas Safe registered?
- HeatSure uses qualified Gas Safe registered engineers for relevant gas work. Our Gas Safe registration number is 581878.
- Where is boiler repair available?
- HeatSure currently serves England and Wales. We do not make a Europe-wide availability claim.
- What happens if a repair needs parts?
- Where parts or extra work are required, the cost is explained and must be approved before the work proceeds.
- Can landlords manage boiler repairs for more than one property?
- Yes. HeatSure is designed for homeowners and landlords, including property portfolios. The online workflow keeps reports, updates, approvals and service records together for each property.
- Should I repair or replace my boiler?
- The right route depends on the fault, the boiler and the condition of the existing system. If replacement is the more suitable option, HeatSure has fixed-price package options that are confirmed following a property assessment.